The ECLARO Difference

Helping Businesses Succeed Every Step of the Way

The ECLARO Difference for Businesses:
The Power of Process

Delivering quality, value, efficiency, and results. We do it the ECLARO Way…

STRATEG-E

Comprehensive new client engagement lifecycle process comprising critical components from initial client contact through onboarding and beyond.

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CLARIT-E

Proprietary pre-engagement methodology to clarify, define, and align each client’s unique staffing needs.

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CAPACIT-E

Individualized client capacity planning to determine optimum staffing levels.

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E-START

Unique client onboarding process to ensure complete satisfaction.

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TRINIT-E

Our continuous improvement measurement model to gauge success, track progress, and help clients Engage, Evolve & Excel.

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ECAPTIVE

ECLARO’s custom outsourcing model, delivering top talent for clients from our three global services centers in Metro Manila.

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Explore Client Journey

STRATEG-ETM

ECLARO’s comprehensive Client Engagement Lifecycle process ensures long-term success for every client by creating a customized strategic blueprint at the start.

STRATEG-E is composed of several critical components from initial client contact through the onboarding process and beyond. This multi-part process is a comprehensive roadmap to ensure each client’s success and overall satisfaction.

From up-front information gathering before a proposal is presented to establishing SLA and KPI requirements, from workforce capacity assessments to continuous improvement measurements, from having the proper contract and terms in place to deploying a seamless onboarding plan and beyond, clients have found that this strategic, forward-looking approach allows ECLARO to provide successful, reliable, added-value services time and again.

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CLARIT-E Pre-Engagement Client Questionnaire

Our CLARIT-E Pre-Engagement Questionnaire is a comprehensive information gathering tool comprising the following sections
  • General Information
  • Information Security Questions
  • Introductory Questions
  • Facilities Questions
  • Delivery Questions
  • Financial Questions
  • Staffing Questions
  • Additional Information
  • Technology Questions
  • Additional Information

CLARIT-ETM

We created the CLARIT-E process to help us gain a detailed understanding of a prospective client’s needs from the very start. The information and insights gathered in this process help clarify each client’s unique needs and goals and will be used to determine how ECLARO can best deliver success, well before a proposal is every presented.

Our CLARIT-E Pre-Engagement Questionnaire is a comprehensive information gathering tool comprising the following sections: General Information, Introductory Questions, Delivery Questions, Staffing Questions, Technology Questions, Information Security Questions, Facilities Questions, Financial Questions and Additional Information.

Once we have gathered the client information, we engage all relevant internal ECLARO teams (i.e. IT, IS, GSD, HRD, TA, Data Privacy, Legal, Compliance, Finance, Facilities, etc.) as needed to ensure that we fully support each client and that all relevant details regarding services, pricing, success factors and more are clarified before we finalize a comprehensive plan to ensure the engagement is set up for success.

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CAPACIT-E

CAPACIT-ETM

We help our client hire the Right People, but also the right number of people in the right roles so they can meet their business objectives and build their teams with maximum efficiency and success.

CAPACIT-E is our custom consultative approach to helping clients in their workforce-capacity planning. Our “Measure-Analyze-Implement-Repeat” model calculates each client’s needs in terms of workforce hours and core skills required to achieve desired outcomes, which in turn helps determine the optimal staffing levels for every team and role.

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E-STARTTM Custom Onboarding

Finding the Right People is essential for any position, but ensuring a smooth and thorough hiring and onboarding process is equally invaluable. Our E-START Custom Onboarding methodology ensures that every candidate receives the very best experience and is integrated into each client’s unique employee onboarding flow. From offer letter and acceptance to training and orientation to socialization, from helping manage technology deployment to delivering start-day welcomes and more, E-START strives to set up every single individual for success on the job from day one. 

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TRINIT-E® Maturity Methodology

Client satisfaction and your ongoing success are our top priorities at ECLARO. To help ensure that we meet (and exceed) your expectations, we use our proven TRINIT-E Service Delivery Maturity Scale to help understand the current state of your technologies and processes, determine where you’d like to be, and then collectively plan for how we get there. 

A key component of our overall service delivery methodology is continuous improvement—never being satisfied with the status quo, and perpetually guiding ourselves and our clients to always improve every aspect of an organization: people, process or technology. Our
TRINIT-E® model has helped us achieve high levels of client satisfaction for companies of all sizes, across a range of industries.

Taking a consultative approach, ECLARO leaders will work with you to identify issues that may be impacting the performance of your organization. We’ll make recommendations for operational and process improvements and identify the key steps to achieving desired results. Collectively, we’ll identify success factors and establish mechanisms for measurement. Customized reports will keep you informed of progress against objectives, and ongoing analysis will help ensure evolution and satisfaction through every stage of your business’s future.

For everything we do and for all we strive to improve, we will employ the TRINIT-E Maturity Methodology

  • ENGAGE both internally and with our clients to ensure we understand the current state and identify areas to improve
  • Implement change, and EVOLVE towards maturity. Become more effective, predictable and consistent.
  • Improve to where you EXCEL, and your delivery capability pulls you into the world of go-forward strategies and innovations  
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ECAPTIVE

ECAPTIVETM Custom Outsourcing & Offshoring

ECAPTIVE is ECLARO’s custom outsourcing & offshoring solution that delivers fully dedicated world-class talent to clients through our three global services centers in Metro Manila, Philippines. ECLARO provides top IT and business professionals in myriad roles across industries including Financial Services, Banking, Insurance, Healthcare, Life Sciences and more.

Fortune 50 companies and innovative start-ups alike rely on ECLARO to recruit outstanding individuals to help them achieve business goals, and also provide facilities and equipment, HR and administrative services, oversight and more—all at 50% to 75% savings over onshore rates for talent that is second to none. 

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The ECLARO Difference for Job Seekers

Our Approach to Helping the Right People Find the Careers They Want Is Anything but Ordinary…

Relationships Matter Most

We believe in creating impactful relationships for the long term. Our recruiting team is dedicated to understanding and responding to your unique needs throughout your career. Every interaction you’ll have with ECLARO is conducted with respect, transparency and fairness. We measure relationships in decades, not months or years.

Connecting Talent with Top-Tier Companies

ECLARO is a premiere partner for Fortune 1000 companies, innovative start-ups and government organizations. Whether you are looking to diversify your professional portfolio or hope to gain experience in a new environment, if you are early in your career or are a seasoned C-Suite executive, ECLARO has an opportunity that will help you take your career to another level.

Benefits That Benefit You

It’s essential that you be happy, healthy and inspired, which is why we and our clients focus on important benefits for each candidate. You’ll learn more about specific benefits as you move through the interview process.

Commitment to Continual Growth

We understand the value of growing and adding skills throughout your career. ECLARO’s custom skills matrix for employee growth, CAPABILIT-E, focuses on the ongoing training and development of team members in both hard and soft skills areas, including technical skills, business skills, and leadership/management skills.

Company Culture Worth Caring About

“Work Hard. Give Back. Have Fun.” Everyone at ECLARO endeavors to give it their all in supporting clients, colleagues and the communities in which we all work and live, and we have a great time while doing so. If you want to be part of something special, if you want the opportunity to make a difference, you’ve come to the right place.

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For Employers

Let us help you find the right people

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For Job Seekers

Find the job that’s right for you

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